Refund Policy

Last Updated: March 9, 2025

At LL Fresh Market, we are committed to providing fresh and high-quality products. If you are not satisfied with your purchase, we offer a refund policy under the following terms and conditions.

1. Eligibility for Refunds

You may request a refund if:

    • The item(s) received do not match your order.

    • The product is damaged or spoiled upon delivery.

    • The product has expired upon receipt.

    • Other special cases (subject to review).

2. Refund Request Process

If you meet the refund conditions, please contact us within 24 hours of receiving your order and provide the following details:

    1. Order number

    2. Clear photos of the affected product(s)

    3. Description of the issue

You can reach us through:

📞 Phone: 011-19966996 (Fion)

📧 Email: ll.freshmarket.sk@gmail.com

📲 WhatsApp: 013-2592113 (Ryan)

3. Refund Method

    • Refunds will be processed based on the original payment method. If the purchase was made via online payment, the refund will be credited back to the original payment source within 3-7 business days.

    • If the purchase was made via cash payment, refunds will be provided in store credit or cash refund, depending on the situation.

    • Refunds will not be granted for personal preferences or subjective reasons (e.g., not liking the taste or not meeting expectations).

4. Exceptions

    • Perishable goods (such as meat, vegetables, etc.) are non-refundable unless they are damaged or expired upon delivery.

    • Discounted or promotional items are not eligible for refunds unless they are defective.

    • Refund requests must be made within 24 hours of receiving the order. Late requests will not be accepted.

5. Policy Updates

LL Fresh Market reserves the right to modify this refund policy at any time. The latest version will be published on our website without prior notice.