Privacy Policy
Last Updated: March 9, 2025
Welcome to LL Fresh Market! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, store, and safeguard your information when you visit our website or use our services.
1. Information We Collect
When you visit our website or use our services, we may collect the following information:
• Personal Information: Name, phone number, email address, and delivery address to process your orders and provide services.
• Payment Information: Bank transfer details or e-payment information (we do not store your credit/debit card details).
• Account Information: If you create an account, we store your username, password, and related details.
• Website Usage Data: IP address, browsing history, and device information to improve our website experience.
2. How We Use Your Information
We may use your information for the following purposes:
• To process orders, arrange delivery, or facilitate in-store pickup.
• To provide customer support, such as order inquiries, refunds, or complaint resolution.
• To send promotions, special offers, or important notifications (you may opt out at any time).
• To improve our products, services, and website functionality.
• To comply with legal obligations, such as tax reporting or law enforcement requests.
3. How We Protect Your Information
We implement reasonable security measures, including encryption and access restrictions, to protect your personal data from unauthorized access, disclosure, or misuse.
4. Sharing Information with Third Parties
We do not sell, rent, or trade your personal information to third parties, except in the following cases:
• To fulfill your order, we may share necessary delivery details with our logistics partners (such as Lalamove).
• Payments are processed through secure third-party payment platforms; we do not store your card details.
• If required by law, we may disclose necessary information to government or law enforcement agencies.
5. Cookies & Tracking Technologies
Our website may use Cookies or similar tracking technologies to enhance your browsing experience. You can disable Cookies in your browser settings, but this may affect certain website functionalities.
6. Your Rights
You have the right to:
• Access and correct your personal information: If your details are incorrect, you may contact us for updates.
• Request deletion of your data: Subject to legal requirements, you may request the removal of your personal information (certain data may need to be retained for compliance purposes).
• Opt out of marketing communications: If you do not wish to receive promotional messages, you can unsubscribe through the provided options.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal requirements or business changes. The latest version will always be posted on this page and will take effect immediately.
8. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
📍 LL Fresh Market
19-G Jln sierra 10/1 bandar 16sierra
puchong 47120 puchong selangor
📞 Phone: 011-19966996 (Fion)
📧 Email: ll.freshmarket.sk@gmail.com
📲 WhatsApp: 013-2592113 (Ryan)